Refund policy

Return & Refund Policy

At ΛMBVERT, we aim to provide a fair return process while protecting both our customers and our business from misuse, avoidable costs, and fraudulent claims. This policy applies in addition to any mandatory consumer rights available under the laws of the country in which the order is supplied.

14-Day Return Request Period

For eligible products, you may request a voluntary return within 14 days after receiving your order.

A return request does not automatically mean that a refund has been approved. All returns are subject to eligibility checks and, where applicable, inspection of the returned product.

To be eligible for a voluntary return, the product must be in substantially the same condition in which it was received, unworn or unused except for reasonable inspection, with any original tags, accessories, components, and packaging where reasonably possible.

Proof of purchase or the relevant ΛMBVERT order number may be required.

Where permitted by applicable law, ΛMBVERT may refuse a voluntary return or reduce the refund where the product has been used, damaged, altered, washed, contaminated, incomplete, or handled beyond what would reasonably be necessary to inspect it.

Starting a Return

Before returning any product, contact us at hello@ambvert.com and provide:

• your order number;
• the product you wish to return;
• the reason for the return; and
• photographs or other reasonable evidence where the product is claimed to be damaged, defective, or incorrect.

If the return is accepted, ΛMBVERT will provide return instructions and the appropriate return address.

Do not send a return to the original shipping address, supplier, manufacturer, or fulfillment partner unless ΛMBVERT specifically instructs you to do so. Return locations may vary depending on the product and fulfillment location.

Products returned without prior authorization may be refused where permitted by applicable law.

Change-of-Mind Returns

For an eligible return made because you changed your mind, ordered the wrong size or variant, no longer want the product, or for another reason not caused by a defect or error by ΛMBVERT:

• return shipping costs are the responsibility of the customer unless applicable law requires otherwise;
• any upgraded or express delivery charge is generally non-refundable;
• original delivery charges are non-refundable except where applicable law requires them to be refunded; and
• customs duties, import taxes, brokerage charges, or similar government charges are generally not refundable by ΛMBVERT unless required by law.

If ΛMBVERT arranges return shipping on the customer's behalf for a change-of-mind return, the actual return-shipping cost may be deducted from the refund where permitted by law.

We recommend using a trackable return service. ΛMBVERT cannot be responsible for unauthorized returns or packages sent to an incorrect return address.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If you believe that an item is damaged, defective, materially different from its description, or that you received the wrong product, contact hello@ambvert.com as soon as reasonably possible so that we can investigate.

We may request photographs, packaging information, product labels, or other reasonable evidence before determining the appropriate resolution.

Where the problem is confirmed, ΛMBVERT will provide the remedy required by applicable law. Depending on the circumstances, this may include repair, replacement, refund, or another appropriate remedy.

Where applicable law requires ΛMBVERT to bear reasonable return or redelivery costs for a defective, damaged, or incorrect product, ΛMBVERT will do so.

Requesting prompt notification helps us investigate the issue but does not remove or shorten any mandatory consumer right that cannot legally be limited by time under applicable law.

Non-Returnable Products

Unless the product is defective, incorrect, misdescribed, or applicable law provides otherwise, voluntary change-of-mind returns may not be accepted for:

• personalized, customized, or made-to-order products;
• perishable goods;
• products that are sealed for health, hygiene, or personal-care reasons once the seal has been opened;
• products that cannot reasonably be resold for health or safety reasons after use;
• gift cards or similar stored-value products;
• products expressly identified before purchase as non-returnable or final sale, where such restriction is permitted by applicable law.

A designation such as sale, clearance, final sale, or non-returnable does not remove any mandatory rights a customer may have when a product is faulty, defective, unsafe, or otherwise fails to meet applicable consumer guarantees.

Exchanges

ΛMBVERT does not guarantee direct exchanges for voluntary returns.

Where appropriate, the simplest process may be to return the eligible product and place a separate order for the replacement product.

This does not affect any legal right to a replacement or other remedy for faulty or non-compliant goods.

United Kingdom Cancellation Rights

For eligible goods supplied to consumers in the United Kingdom, statutory distance-selling rights apply.

Where applicable, a UK customer may notify us that they wish to cancel an eligible online purchase within 14 days after receiving the goods. After notifying us, the customer generally has a further 14 days to return the goods.

Where required by UK law, ΛMBVERT will refund the price paid together with the cost of the least expensive standard delivery method offered for the order. Additional costs paid for premium or express delivery do not have to be refunded beyond the standard-delivery amount.

For a change-of-mind cancellation, the customer may be responsible for the cost of returning the product where permitted by law and properly disclosed. ΛMBVERT may also make a lawful deduction for any reduction in value caused by handling beyond what would reasonably be permitted when examining the product.

Refund Assessment

Once an authorized return is received, ΛMBVERT may inspect the product before approving the refund.

We will notify you whether the refund has been approved.

Where legally permitted, a refund may be reduced to account for:

• diminished value caused by excessive handling or customer damage;
• missing components or accessories;
• return shipping arranged by ΛMBVERT for a customer-responsible return;
• costs caused by an incorrect or incomplete delivery address supplied by the customer; or
• other reasonable costs that applicable law permits ΛMBVERT to recover.

No such deduction will be made where prohibited by applicable consumer law.

Refund Processing

Approved refunds will normally be issued to the original payment method.

ΛMBVERT will aim to initiate an approved refund within 10 business days after completing the applicable return assessment. If applicable law requires the refund to be issued sooner, that legal deadline will apply.

After ΛMBVERT issues the refund, additional processing time may be required by the customer's bank, card issuer, payment provider, or financial institution.

If more than 15 business days have passed after ΛMBVERT confirms that a refund has been issued and you have not received it, contact hello@ambvert.com.

Order Cancellations

Customers should review their order carefully before completing checkout.

ΛMBVERT may begin processing an order shortly after it is placed. Cancellation requests should therefore be submitted as soon as possible.

Where Shopify provides a cancellation period at checkout or in the customer's order account, customers may use that facility during the stated period.

Once an order has entered fulfillment or has been dispatched, ΛMBVERT may be unable to cancel it.

This operational cancellation rule does not restrict any separate statutory cancellation right that applies under consumer law.

Incorrect Address, Refused Delivery and Unclaimed Packages

Customers are responsible for providing complete and accurate delivery information.

Where an order is returned because of an incorrect or incomplete address supplied by the customer, refusal of delivery without a legally valid reason, failure to collect the shipment, or another circumstance attributable to the customer, ΛMBVERT may deduct actual return-shipping, redelivery, customs, or handling costs from any refund where permitted by applicable law.

If the delivery problem resulted from an error by ΛMBVERT or its fulfillment provider, this provision will not apply.

Fraudulent or Abusive Returns

ΛMBVERT reserves the right, where permitted by law, to reject or investigate return or refund claims involving suspected fraud, product substitution, altered products, false evidence, intentional damage, repeated misuse of the return process, or products that are different from those originally supplied.

We may request reasonable information necessary to verify a claim.

This provision does not affect legitimate statutory consumer rights.

Applicable Consumer Rights

This policy provides contractual return rights in addition to rights that may be available under applicable consumer-protection law.

Nothing in this policy is intended to exclude, restrict, or modify a consumer guarantee, warranty, cancellation right, refund entitlement, or other right that cannot legally be excluded or restricted.

If any provision of this policy conflicts with a mandatory law applicable to a particular transaction, the mandatory law will apply only to the extent of that conflict, and the remaining provisions of this policy will continue to apply.

Contact

For returns, refunds, damaged products, or order-related questions, contact:

ΛMBVERT
hello@ambvert.com